Privacy & Confidentiality

Privacy Policy

Last updated: January 1, 2025

HIPAA Notice

Marilu Navarro, LMFT is a covered healthcare provider subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in strict accordance with HIPAA regulations. This Privacy Policy supplements — and does not replace — your HIPAA Notice of Privacy Practices, which you will receive at intake.

1. Information We Collect

When you use this website or contact our practice, we may collect the following types of information:

  • Contact information: Name, email address, phone number
  • Inquiry information: Messages submitted through the contact form
  • Technical information: IP address, browser type, pages visited (via analytics)
  • Clinical information: Protected health information collected during the intake and treatment process (governed by HIPAA)

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule appointments
  • Provide mental health services
  • Process insurance claims and billing
  • Comply with legal and regulatory obligations
  • Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Confidentiality of Therapy Records

All therapy records are strictly confidential and protected by both HIPAA and Texas/California state law. We will not disclose your protected health information without your written authorization, except as required or permitted by law, including:

  • When there is an imminent risk of harm to you or others
  • When required by a court order
  • When required for insurance billing (with your authorization)
  • When required by mandatory reporting laws (e.g., suspected child abuse)

4. Telehealth Privacy

Telehealth sessions are conducted via HIPAA-compliant video platforms. While we take all reasonable precautions to protect the privacy of your sessions, you are responsible for ensuring that your environment is private during sessions. We recommend using headphones and attending sessions from a private location.

5. Website Analytics

This website uses analytics tools to understand how visitors use the site. Analytics data is aggregated and anonymized — it does not include any personally identifiable information or protected health information.

6. Cookies

This website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect the functionality of the site.

7. Your Rights

You have the right to:

  • Access your personal information and therapy records
  • Request corrections to inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of non-essential communications

8. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Marilu Navarro, LMFT
(512) 823-1610